Terms & Privacy Policy

USE OF PRODUCT TERMS | PRODUCT GUARANTEE/RETURNS


PRIVACY POLICY

This Privacy Policy governs the manner in which Mosley Lane LLC collects, uses, maintains and discloses information collected from users (each, a “User”) of the http://www.mosleylane.com website (“Site”).

This privacy policy applies to the Site and all products and services offered by Mosley Lane LLC.

Personal identification information We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, registers on the site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, We will collect personal identification information from Users only if they voluntarily submit such information to us.

Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information
Mosley Lane LLC collects and uses Users personal information for the following purposes: To improve customer service Your information helps us to more effectively respond to your customer service requests and support needs. To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you. To process transactions We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. To administer a content, promotion, survey or other Site feature To send Users information they agreed to receive about topics we think will be of interest to them.

To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

USE OF PRODUCT TERMS

  • Remove all decorative items on the candle before lighting.
  • Do not burn the candles while inside the paperboard packaging tube.
  • Place all candles on heat resistant surface.
  • Trim wick(s) to no more than a ΒΌ”. This will prevent high flames, excessive smoke and soot.
  • Burn a candle no more than one hour per each inch of diameter.
  • Never burn the candle near anything that might catch fire or in drafty areas.
  • Keep candle wax free from wick trimmings.
  • Keep the candle away from sunlight to discourage yellowing of the wax.
  • Do not use melted wax on skin.
  • Do not add additional fragrance to a candle that is consumed by a burning wick.
  • Keep products out of the reach of children and pets.
  • Never leave a burning candle unattended.
  • Do not use home fragrance oil, room sprays or diffuser oil on skin.
  • Wash hands after handling home refresher oils, room sprays, diffuser oil, diffuser refills

GUARANTEE & RETURN POLICY

We offer no-questions-asked refunds to all customers within 30 days of your purchase. If you are not satisfied with our product, then simply contact us to begin the process. A complete refund of the product will be issued when the returned merchandise arrives at our facility.

Changes to this privacy policy
Mosley Lane LLC has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your acceptance of these terms By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Mosley Lane LLC
http://www.mosleylane.com
5622 Stillwell Beckett Road Oxford, OH 45056-8930
513.757.6014

Contact us.

rev 2.24.14